Great Place to work
Customer Experience Coordinator
Montreal, QC
1 year of experience
Full time

Rablab is looking for a bilingual Customer Experience Coordinator with at least 1 year experience in the field.

Rablab is looking for its next “star player” to complete its rapidly growing team. Organization is your second name? You love to work in a team and build relationships with your clients? You’re methodical and strategic? We want to meet you!

Rab what? R-A-B-L-A-B

We are a young digital marketing agency counting on a team of 25 people located at the intersections of Mile-End, Villeray and Little Italy (the dream).

We founded the agency in 2016 with the aim to embody a healthy and attractive agency model while collaborating with transparency in order to bring strategies, tactics and results to the next level.

Rablab’s services are based on four complementary pillars:

Responsible for assisting companies from different industries, we work with SMEs as well as national companies.

A typical day at the office

Here are your main responsibilities:

  • Actively participate in the onboarding of new customers
  • Take charge of the customer relationship during project start-up while collaborating with the customer experience manager
  • Assist the client with their needs/requests during project start-up
  • Be the facilitator between the various parties involved in the account (campaign manager, client experience manager, client contact, partner agency)
  • Ensure that the client’s schedule (deliverables) is respected
  • Work with the production team during mandate renewals in order to record the information needed to re-sign the project.
  • Assist customer experience managers in improving processes
  • Maintain up-to-date internal project management tools (Asana, Workload file, internal ERP)
  • Basically, make sure that everything is running smoothly and that your customers are satisfied 🙂

For your own development, we also encourage you to:

  • Stay up to date on new trends in digital marketing to ensure a constant evolution of your learning;
  • Show initiative by offering creative solutions and recommendations to your customers on the accounts you manage.

The “skills” we are looking for:

  • Passionate about client/project management (minimum 1 year experience)
  • Flawless organization
  • Multi-project thinking
  • Autonomy 
  • Attention to detail
  • Bilingualism
  • Knowledge and interest in the field of web marketing
  • Knowledge of Asana or task management tools, an asset
  • Agency experience, an asset. 

Why choose Rablab for your career in the digital marketing world:

Rablab, is:

  • An engaging team in a dynamic work environment;
  • An inspiring workspace, in a 100% new building (Fabrik8);
  • Access to a free full gym at your work place;
  • Easy access by public transport (Castelneau / Jean-Talon metro)
  • Have free fruits and coffee at all times (and even special beverages every Friday!);
  • Have a flexible work schedule and the possibility to work from home;
  • A spirit of camaraderie at work, 5 to 7 in a team and team building on point (see on our social networks)!
  • Relaxation areas to be able to blow some steam;
  • Benefits program (dentist, glasses, medication, chiro, masso, everything!);
  • A perfect balance between your professional and personal life!

In French or in English?

All team members are French-speaking, but we regularly work with English-speaking clients. You must therefore have:

  • An excellent knowledge of written and spoken French;
  • A good knowledge of written and spoken English;
  • An excellent writing skills and attention to detail.

Conditions of employment:

  • Full time (35H);
  • Very competitive salary
  • A computer with all the software you need
  • Starting date: September 2021


Send us your information to the following address: [email protected]

Follow us :

Web :

Fb : @Rablabweb

Ig : @agencerablab

In : Rablab | Agence Web spécialisée en SEO, SEM, SMM

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